Privacy Policy

Privacy Policy – Raw4Life

Raw4Life (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal data is handled safely, securely, and in compliance with UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains what personal information we collect, how we use it, how we store it, and your rights as a customer.

 

1. Who We Are

Raw4Life Bridgwater, Somerset United Kingdom Email: raw4life@mail.com Website: https://raw4life.co.uk

 

2. Information We Collect

Information you provide directly

  • Name

  • Address

  • Email address

  • Phone number

  • Order details

  • Account login details (if you create an account)

Information collected automatically

  • IP address

  • Browser type

  • Device information

  • Cookies

  • Pages visited on our website

Information collected through WooCommerce

  • Billing and shipping details

  • Payment status (we do NOT store card details)

  • Order history

Information collected through contact forms

  • Name

  • Email

  • Message content

 

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Manage your account

  • Provide customer support

  • Improve our website and services

  • Send important service updates

  • Prevent fraud

  • Comply with legal obligations

We do not sell your data to third parties.

 

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Contract – to fulfil your orders

  • Consent – for marketing emails (only if you opt in)

  • Legal obligation – for tax and accounting purposes

  • Legitimate interest – to improve our services and prevent fraud

 

5. Cookies

Our website uses cookies to:

  • Keep your basket updated

  • Remember your preferences

  • Improve website performance

  • Analyse traffic

You can disable cookies in your browser settings.

 

6. WooCommerce & Payments

We use WooCommerce to power our online shop.

WooCommerce stores:

  • Order details

  • Billing and shipping information

  • Account information (if you create an account)

Payment processing is handled securely by third‑party providers. Raw4Life never stores your card details.

 

7. Delivery Information

If you place an order for delivery, we use your address and contact details to arrange delivery in our refrigerated vans.

We do not share your delivery information with couriers.

 

8. How Long We Keep Your Data

We retain:

  • Order records for 6 years (legal requirement)

  • Account information until you request deletion

  • Contact form messages for up to 12 months

  • Cookies for between 1 day and 12 months, depending on type

 

9. Sharing Your Data

We only share your data with:

  • Payment processors

  • Website hosting providers

  • Legal authorities (if required)

We do not sell or trade your personal information.

 

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request data portability

To exercise any of these rights, contact us at raw4life@mail.com.

 

11. Requesting Deletion

You may request deletion of your account or personal data at any time. We will remove all non‑legally required data within 30 days.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Raw4Life Email: raw4life@mail.com Bridgwater, Somerset, UK