We want you to be happy with your purchase. This policy explains how refunds and returns work at Raw4Life.

1. Perishable Raw Food

Due to food safety regulations, we cannot accept returns on raw pet food unless:

• the product is damaged

• incorrect

• unsafe

• spoiled on arrival

If this happens, please contact us within 24 hours with photos and your order number.

2. Non‑Perishable Items

Non‑perishable items (treats, accessories, supplements) may be returned within 14 days if:

• unused

• unopened

• in original packaging

Refunds are issued once the item is received and inspected.

3. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• email us within 24 hours

• include photos

• include your order number

We will replace or refund the item.

4. Cancellations

You may cancel an order before it is dispatched. Once raw food has left our premises, cancellations are not possible.

5. Refund Processing

Refunds are issued to the original payment method. Please allow 3–5 working days for processing.

6. Contact Us

For any refund or return enquiries, please contact:

raw4life@mail.com